Privacy Policy
Your privacy matters to us. Learn how Oasis Family Network collects, uses, and protects your personal information. Last updated: January 1, 2025.
Oasis Family Network ("Oasis Family Network," "we," "us," or "our") is committed to protecting the privacy of our passengers, healthcare partners, and website visitors. This policy describes what information we collect, how we use it, and your rights regarding your personal data.
1. Information We Collect
We collect information you provide directly when you book a ride or contact us, including: • Personal identifiers: full name, phone number, email address • Location data: pickup and drop-off addresses • Health-related information: mobility needs, service type (e.g., dialysis, physical therapy) • Insurance and billing information: insurance provider, VA authorization numbers • Communications: messages, special instructions, and feedback you provide We may also collect technical data automatically, such as your IP address, browser type, and pages visited on our website, through cookies and similar technologies.
2. How We Use Your Information
We use your information to: • Schedule, confirm, and fulfill transportation services • Communicate with you about your rides (confirmations, updates, changes) • Process payments and insurance billing • Comply with legal obligations, including healthcare regulations • Improve our services and customer experience • Respond to inquiries and provide customer support • Send service-related communications (we do not send unsolicited marketing)
3. Health Information & HIPAA Compliance
Oasis Family Network handles health-related information with the utmost care. While Oasis Family Network is a transportation provider and not a covered entity under HIPAA, we are committed to protecting any health-related details you share. We: • Only collect health information necessary to provide appropriate transport • Do not sell or share your health information for marketing purposes • Train our staff to handle sensitive information responsibly • Work with healthcare partners who maintain their own HIPAA compliance obligations
4. Information Sharing & Disclosure
We do not sell your personal information. We may share your information only in the following circumstances: • With drivers and dispatch staff to fulfill your transportation request • With healthcare partners or facilities you direct us to coordinate with • With insurance providers or VA offices for authorized billing • With service providers who assist in operating our business (e.g., payment processors), under strict confidentiality agreements • When required by law, subpoena, or court order • To protect the safety of passengers, drivers, or the public
5. Data Retention
We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Ride records are typically retained for 7 years for billing and compliance purposes. You may request deletion of your data at any time, subject to our legal retention requirements.
6. Cookies & Website Tracking
Our website uses cookies and similar tracking technologies to improve your experience. These include: • Essential cookies: required for the website to function properly • Analytics cookies: help us understand how visitors use our site You can control cookies through your browser settings. Disabling cookies may affect certain website functionality. We do not use cookies to track you across unrelated third-party websites.
7. Your Rights & Choices
Depending on your location, you may have the following rights: • Access: Request a copy of the personal information we hold about you • Correction: Request that we correct inaccurate or incomplete information • Deletion: Request that we delete your personal information (subject to legal requirements) • Opt-out: Opt out of non-essential communications To exercise these rights, contact us at privacy@oasisfamilynetwork.com or call (888) 812-5112.
8. Security
We implement industry-standard security measures to protect your information, including encryption in transit, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. We encourage you to contact us immediately if you believe your information has been compromised.
9. Children's Privacy
Oasis Family Network serves pediatric patients as part of our services. Personal information for minors is collected only from a parent or legal guardian who books on the child's behalf. We do not knowingly collect personal information directly from children under 13 without verifiable parental consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.
11. Contact Us
For privacy-related inquiries or to exercise your rights, please contact: Oasis Family Network – Privacy Officer Phone: (888) 812-5112 Email: privacy@oasisfamilynetwork.com Website: www.oasisfamilynetwork.com